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Resource Management Competency Cluster

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Professional Competence Competency Cluster

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Supervisory Management Competency Cluster

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Organizational Leadership Competency Cluster

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Technical Acumen Competency Cluster

CPE 5802 Building Advanced Client Relationship Skills

Course Information

Level: Fundamental
Instructor:
Price: $ 249

Course Description

Every organization requires that you build relationships with clients. Each person in an organization “represents the organization” and has a role to play in growing relationships that lead to future business opportunities.

This advanced course examines your role as a “relationship builder” and the skills you need to be more effective. You will learn how to communicate with clients, understand decision making and negotiation, and learn how to influence people to create the best outcomes. At the end of this course you should be able to:

+ List the interpersonal skills necessary for building client relationships.
+ Communicate effectively with clients, providing excellent service.
+ Understand decision making, negotiation, and influence.
+ Turn client relationship building conversations into business conversions.
+ Manage client relationships effectively.

Purchase this course now!  Add to Cart" name="Buy" />

Table of Contents

Overview/Learning Objectives

Course Description

Every organization requires that you build relationships with clients. Each person in an organization “represents the organization” and has a role to play in growing relationships that lead to future business opportunities.

This advanced course examines your role as a “relationship builder” and the skills you need to be more effective. You will learn how to communicate with clients, understand decision making and negotiation, and learn how to influence people to create the best outcomes. At the end of this course you should be able to:

+ List the interpersonal skills necessary for building client relationships.
+ Communicate effectively with clients, providing excellent service.
+ Understand decision making, negotiation, and influence.
+ Turn client relationship building conversations into business conversions.
+ Manage client relationships effectively.

Price

Plan Name Price
Unlimited: $ 249

Course Documents

  • You may take this course online, or download the course content PDF.

    • Review content at your leisure
    • Take quiz, and upon successful completion
    • Download your certificate

    Also, please note that all of our courses can be customized and delivered on-site at your organization.

Instructor

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Overview/Learning Objectives
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