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CPE 2211 Responding to Conflict in the Workplace

Course Information

Level: Fundamental
Instructor:
Price: $ 249

Course Description

How we respond to conflict can have both positive and negative effects on productivity, employee stress and health, turnover, creativity, communication, and finding meaningful solutions to problems (Brooks, 2016). Further, research indicated that conflict consumes anywhere from 24 to 60 percent of management’s time (Fiore, 2009).

This course describes interpersonal conflict, including the typical causes, and provides the skills you need to change conflict situations from win-lose to win-win. At the end of this course you should be able to:

+ Define interpersonal conflict and describe the typical causes of this type of conflict in the workplace.
+ Describe the conflict resolution process and contrast “win-win” and “win-lose” process orientations.
+ Describe behaviors that support positive resolutions to interpersonal conflicts.
+ Analyze conflict situations and develop plans for effective interactions and positive resolutions.
+ Follow guidelines for interacting with others to resolve conflicts effectively and positively.

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Table of Contents

Overview/Learning Objectives

Key Concept 1: Recognize the Importance of Having Interpersonal Conflict Resolution Skills

Course Description

How we respond to conflict can have both positive and negative effects on productivity, employee stress and health, turnover, creativity, communication, and finding meaningful solutions to problems (Brooks, 2016). Further, research indicated that conflict consumes anywhere from 24 to 60 percent of management’s time (Fiore, 2009).

This course describes interpersonal conflict, including the typical causes, and provides the skills you need to change conflict situations from win-lose to win-win. At the end of this course you should be able to:

+ Define interpersonal conflict and describe the typical causes of this type of conflict in the workplace.
+ Describe the conflict resolution process and contrast “win-win” and “win-lose” process orientations.
+ Describe behaviors that support positive resolutions to interpersonal conflicts.
+ Analyze conflict situations and develop plans for effective interactions and positive resolutions.
+ Follow guidelines for interacting with others to resolve conflicts effectively and positively.

Price

Plan Name Price
Unlimited: $ 249

Course Documents

  • You may take this course online, or download the course content PDF.

    • Review content at your leisure
    • Take quiz, and upon successful completion
    • Download your certificate

    Also, please note that all of our courses can be customized and delivered on-site at your organization.

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Overview/Learning Objectives
Key Concept 1: Recognize the Importance of Having Interpersonal Conflict Resolution Skills
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