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CPE 2210 Communicating Respectfully in Today's Workplace

Course Information

Level: Fundamental
Instructor:
Price: $ 249

Course Description

Most of us have room to improve our communication with our coworkers, managers, and customers. Sometimes we are not aware of individual and cultural differences, and sometimes we forget that not everyone thinks the same.

This course asks that you examine your communication skills while considering any biases you may have. It also reviews cultural concerns, political correctness, problems associated with perceived rudeness and disrespect, and describes how to create positive communication in high-stress situations. At the end of this course you will be able to:

+ Describe examples of respectful communication and why it is essential in the workplace.
+ Identify conditions that might contribute to a “climate of disrespect.”
+ Define respect, cultural competence, and the terminology associated with individual differences and inclusion.
+ Explain how understanding individual and cultural differences are inextricably tied to employee engagement and an organization’s bottom line.
+ Describe behavior that promotes inclusive communication and positive actions in difficult or high-stress situations.

Purchase this course now!  Add to Cart" name="Buy" />

Table of Contents

Overview/Learning Objectives

Key Concept 1: Consider the Relationship between Cultural Roots and Communication

Key Concept 2: Compare and Contrast Political Correctness with Cultural Correctness

Key Concept 3: Recognize that Communication is Filtered by Cultural Perspective

Key Concept 5: Recognize Individual Differences Present in Today’s Workplace

Course Description

Most of us have room to improve our communication with our coworkers, managers, and customers. Sometimes we are not aware of individual and cultural differences, and sometimes we forget that not everyone thinks the same.

This course asks that you examine your communication skills while considering any biases you may have. It also reviews cultural concerns, political correctness, problems associated with perceived rudeness and disrespect, and describes how to create positive communication in high-stress situations. At the end of this course you will be able to:

+ Describe examples of respectful communication and why it is essential in the workplace.
+ Identify conditions that might contribute to a “climate of disrespect.”
+ Define respect, cultural competence, and the terminology associated with individual differences and inclusion.
+ Explain how understanding individual and cultural differences are inextricably tied to employee engagement and an organization’s bottom line.
+ Describe behavior that promotes inclusive communication and positive actions in difficult or high-stress situations.

Price

Plan Name Price
Unlimited: $ 249

Course Documents

  • You may take this course online, or download the course content PDF.

    • Review content at your leisure
    • Take quiz, and upon successful completion
    • Download your certificate

    Also, please note that all of our courses can be customized and delivered on-site at your organization.

Instructor

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Level
Overview/Learning Objectives
Key Concept 1: Consider the Relationship between Cultural Roots and Communication
Key Concept 2: Compare and Contrast Political Correctness with Cultural Correctness
Key Concept 3: Recognize that Communication is Filtered by Cultural Perspective
Key Concept 5: Recognize Individual Differences Present in Today’s Workplace
Add to Cart
Purchase this course now!
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