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CPE 4044 Leading Through Conflicts in the Workplace

Course Information

Level: Intermediate
Instructor:
Price: $ 249

Course Description

As a leader, you will encounter conflict among your team members. While some conflict can spark creativity, you must be alert to emotionally unhealthy conflict.

This course helps you examine your conflict resolution skills and the types of conflicts you see in your workplace, and shows you what you can do to manage conflict effectively. You will also learn how your behavior impacts your team and how to be more proactive in addressing potential difficulties. At the end of this course you should be able to:

+ Describe interpersonal conflict and typical causes in the workplace.
+ Explain the conflict resolution process.
+ Analyze typical conflict situations and develop plans for effective resolutions.
+ List and describe behaviors that are supportive and non-supportive in interpersonal conflicts.
+ Delineate guidelines for interacting with others to resolve conflicts.

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Table of Contents

Overview/Learning Objectives

Key Concept 1: Conflict in the Workplace

Key Concept 2: Typical Sources and Types of Conflicts

Key Concept 4: The Conflict Resolution Process

Key Concept 5: The Planning and Analysis Stage

Key Concept 6: Supportive and Non-Supportive Conflict Behaviors

Key Concept 7: Strategies and Techniques for Influencing Others

Key Concept 8: Skills for Dealing with Strong Expressions of Emotion

Key Concept 9: Managing the Conflict Resolution Environment

Key Concept 10: Understanding Preferences and Taking Action

Course Description

As a leader, you will encounter conflict among your team members. While some conflict can spark creativity, you must be alert to emotionally unhealthy conflict.

This course helps you examine your conflict resolution skills and the types of conflicts you see in your workplace, and shows you what you can do to manage conflict effectively. You will also learn how your behavior impacts your team and how to be more proactive in addressing potential difficulties. At the end of this course you should be able to:

+ Describe interpersonal conflict and typical causes in the workplace.
+ Explain the conflict resolution process.
+ Analyze typical conflict situations and develop plans for effective resolutions.
+ List and describe behaviors that are supportive and non-supportive in interpersonal conflicts.
+ Delineate guidelines for interacting with others to resolve conflicts.

Price

Plan Name Price
Unlimited: $ 249

Course Documents

  • You may take this course online, or download the course content PDF.

    • Review content at your leisure
    • Take quiz, and upon successful completion
    • Download your certificate

    Also, please note that all of our courses can be customized and delivered on-site at your organization.

Instructor

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Level
Overview/Learning Objectives
Key Concept 1: Conflict in the Workplace
Key Concept 2: Typical Sources and Types of Conflicts
Key Concept 4: The Conflict Resolution Process
Key Concept 5: The Planning and Analysis Stage
Key Concept 6: Supportive and Non-Supportive Conflict Behaviors
Key Concept 7: Strategies and Techniques for Influencing Others
Key Concept 8: Skills for Dealing with Strong Expressions of Emotion
Key Concept 9: Managing the Conflict Resolution Environment
Key Concept 10: Understanding Preferences and Taking Action
Add to Cart
Purchase this course now!
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