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resource management

Resource Management Competency Cluster

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Professional Competence Competency Cluster

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Supervisory Management Competency Cluster

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Organizational Leadership Competency Cluster

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Technical Acumen Competency Cluster

CPE 4506 Establishing an Operational Focus

Course Information

Level: Intermediate
Instructor:
Price: $ 249

Course Description

All organizations develop operational processes that support people in performing their work. Employees rely on these processes to understand what is expected of them and what they can expect of others.

This course covers the key aspects of organizational process management, including customer-focused design, product and service delivery, support, and supplier and partnering processes. The course also expands your knowledge relevant to best professional practices and gives you tools for enhancing organizational performance. At the end of this course you should be able to:

+ Understand how products and services processes are related.
+ Describe commonalities of quality philosophies.
+ List and explain the use of key tools for continuous improvement.
+ Describe and differentiate the focus of Lean and Six Sigma continuous improvement methodologies.
+ Understand the Baldrige criteria for operations focus excellence.

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Table of Contents

Overview/Learning Objectives

Course Description

All organizations develop operational processes that support people in performing their work. Employees rely on these processes to understand what is expected of them and what they can expect of others.

This course covers the key aspects of organizational process management, including customer-focused design, product and service delivery, support, and supplier and partnering processes. The course also expands your knowledge relevant to best professional practices and gives you tools for enhancing organizational performance. At the end of this course you should be able to:

+ Understand how products and services processes are related.
+ Describe commonalities of quality philosophies.
+ List and explain the use of key tools for continuous improvement.
+ Describe and differentiate the focus of Lean and Six Sigma continuous improvement methodologies.
+ Understand the Baldrige criteria for operations focus excellence.

Price

Plan Name Price
Unlimited: $ 249

Course Documents

  • You may take this course online, or download the course content PDF.

    • Review content at your leisure
    • Take quiz, and upon successful completion
    • Download your certificate

    Also, please note that all of our courses can be customized and delivered on-site at your organization.

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