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Resource Management Competency Cluster

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Organizational Leadership Competency Cluster

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Technical Acumen Competency Cluster

CPE 3012: Fostering Effective Communications

Course Information

Level: Fundamental
Instructor:
Price: $ 149

Course Description

Leadership is all about communication. You must communicate with your team, your peers, and your management. Without the necessary skills, you run the risk of damaging your relationships and adversely affecting work outcomes.

This course examines how interpersonal communication skills impact success. You will learn about the various ways people communicate, that perception matters, and how to face communication challenges. You will improve your communication style and so become a better communicator. At the end of this course you should be able to:

+ Describe the interpersonal communication process and key components.
+ Explain verbal and nonverbal communication and the relative impact of each.
+ List barriers to communication and ways to improve interpersonal effectiveness.
+ Describe effective listening and questioning techniques.
+ List the types of information that stakeholders typically need to know.

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Table of Contents

Overview/Learning Objectives

Key Concept 5: Demonstrate Sensitivity to Cultural and Generational Differences

Course Description

Leadership is all about communication. You must communicate with your team, your peers, and your management. Without the necessary skills, you run the risk of damaging your relationships and adversely affecting work outcomes.

This course examines how interpersonal communication skills impact success. You will learn about the various ways people communicate, that perception matters, and how to face communication challenges. You will improve your communication style and so become a better communicator. At the end of this course you should be able to:

+ Describe the interpersonal communication process and key components.
+ Explain verbal and nonverbal communication and the relative impact of each.
+ List barriers to communication and ways to improve interpersonal effectiveness.
+ Describe effective listening and questioning techniques.
+ List the types of information that stakeholders typically need to know.

Price

Plan Name Price
Unlimited: $ 149

Course Documents

  • You may take this course online, or download the course content PDF.

    • Review content at your leisure
    • Take quiz, and upon successful completion
    • Download your certificate

    Also, please note that all of our courses can be customized and delivered on-site at your organization.

Instructor

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Overview/Learning Objectives
Key Concept 5: Demonstrate Sensitivity to Cultural and Generational Differences
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