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resource management

Resource Management Competency Cluster

professional competence

Professional Competence Competency Cluster

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Supervisory Management Competency Cluster

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Organizational Leadership Competency Cluster

technical acumen

Technical Acumen Competency Cluster

CPE 3051 Framing Customer Perceptiosn and Expectations

Course Information

Level: Fundamental
Instructor:
Price: $ 249

Course Description

No organization could exist without customers or clients. Thus, it is only reasonable that you and your employees consider your customers in all that you do.

This course helps you examine your role as a leader and how that role and your behavior impacts your customers. Whether you work for an organization that makes a product, provides services, or anything in between, how you and your employees handle customers matters. At the end of this course you should be able to:

+ Relate the impact that supervisors can have on customer service.
+ Evaluate situations and factors that contribute to a customer’s perception of the organization.
+ Describe typical measures or ratings associated with customer service perceptions.
+ Develop tools and techniques that can assist staff in meeting customer needs and expectations.
+ Develop action plans for building staff skills for meeting customer expectations.

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Table of Contents

Overview/Learning Objectives

Key Concept 9: Build Skills and Competencies for Helping Customers Feel Valued

Course Description

No organization could exist without customers or clients. Thus, it is only reasonable that you and your employees consider your customers in all that you do.

This course helps you examine your role as a leader and how that role and your behavior impacts your customers. Whether you work for an organization that makes a product, provides services, or anything in between, how you and your employees handle customers matters. At the end of this course you should be able to:

+ Relate the impact that supervisors can have on customer service.
+ Evaluate situations and factors that contribute to a customer’s perception of the organization.
+ Describe typical measures or ratings associated with customer service perceptions.
+ Develop tools and techniques that can assist staff in meeting customer needs and expectations.
+ Develop action plans for building staff skills for meeting customer expectations.

Price

Plan Name Price
Unlimited: $ 249

Course Documents

  • You may take this course online, or download the course content PDF.

    • Review content at your leisure
    • Take quiz, and upon successful completion
    • Download your certificate

    Also, please note that all of our courses can be customized and delivered on-site at your organization.

Instructor

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Overview/Learning Objectives
Key Concept 9: Build Skills and Competencies for Helping Customers Feel Valued
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