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Technical Acumen Competency Cluster

CPE 3044 Understanding and Resolving Conflicts

Course Information

Level: Fundamental
Instructor:
Price: $ 249

Course Description

As a leader, it is inevitable that you will encounter conflict in your team. Some conflict can serve to spark new ideas, but unresolved conflict is counterproductive and must be managed.

This course helps you examine your conflict resolution skills. The course discusses the different types of conflicts and ideas for managing them. You will also learn how your behavior impacts team members and how you can prevent many problems by being proactive. At the end of this course you should be able to:

+ Describe interpersonal conflict and typical causes in the workplace.
+ Explain the conflict resolution process.
+ Analyze typical conflict situations and develop plans for effective resolutions.
+ List and describe behaviors that are supportive and non-supportive in interpersonal conflicts.
+ Delineate guidelines for interacting with others to resolve conflicts.

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Table of Contents

Course Overview

Course Description

As a leader, it is inevitable that you will encounter conflict in your team. Some conflict can serve to spark new ideas, but unresolved conflict is counterproductive and must be managed.

This course helps you examine your conflict resolution skills. The course discusses the different types of conflicts and ideas for managing them. You will also learn how your behavior impacts team members and how you can prevent many problems by being proactive. At the end of this course you should be able to:

+ Describe interpersonal conflict and typical causes in the workplace.
+ Explain the conflict resolution process.
+ Analyze typical conflict situations and develop plans for effective resolutions.
+ List and describe behaviors that are supportive and non-supportive in interpersonal conflicts.
+ Delineate guidelines for interacting with others to resolve conflicts.

Price

Plan Name Price
Unlimited: $ 249

Course Documents

  • You may take this course online, or download the course content PDF.

    • Review content at your leisure
    • Take quiz, and upon successful completion
    • Download your certificate

    Also, please note that all of our courses can be customized and delivered on-site at your organization.

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