Pennsylvania College of Technology

As a supervisor, you must define jobs, hire and train staff, and monitor and evaluate employee performance. These tasks are not easy and are further complicated by the increasing complexities of the modern workplace.

This course is an introduction to the supervisory roles and functions in today's work environments. It includes exercises and activities that help you examine the supervisor's role, and that will increase your awareness of the competencies and practices associated with success. At the end of this course you should be able to:

+ Identify the typical roles and functions of leaders.
+ Describe the key skills and competencies associated with effective supervision.
+ Explain the leader's responsibilities for functioning legally, safely and ethically.
+ Describe the role of the supervisory leader as change agent.
+ Understand the importance of following the chain of command.