Pennsylvania College of Technology

You will never have a perfect employee, and you will have some who need more direction than others. You must review performance with all employees and work with underperforming employees to help them understand and meet your expectations.

This course shows you how to manage employee performance. From conducting performance reviews to managing employees who are struggling, this course will enhance your coaching skills and help you become a better leader. At the end of this course you should be able to:

+ Evaluate how to follow up on performance improvement conferences or interventions.
+ Assess how to approach difficult or troubled employees with poor performance.
+ Describe how to maintain focus during performance improvement discussions.
+ Identify criteria that can be used to evaluate success in a performance intervention.
+ Document and develop performance improvement plans that produce desired results.